SHIPPING & RETURNS
SHIPPING & DELIVERY
We carefully prepare and pack every order to ensure that your glass pieces arrive safely and securely.
Orders are usually prepared and dispatched within 1–3 business days. Shipping costs and estimated delivery times depend on your location and will be shown at checkout before you complete your purchase.
Once your order has been dispatched, you will receive a shipping confirmation by email and, where available, tracking information.
As our products are made of glass and require careful handling, each item is securely packaged for transport. If your order arrives damaged, please contact us as soon as possible with your order number and photos of the item and packaging, and we will be happy to assist you.
RETURN & REFUND POLICY
We hope you love your purchase. If you change your mind, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, in accordance with applicable EU consumer law.
To request a return, please contact us before sending the item back. Products should be returned securely packaged. For standard change-of-mind returns, the customer is responsible for the return shipping costs.
Once the returned item has been received, your refund will be processed in accordance with our return policy and applicable consumer law.
If your item arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will help arrange an appropriate solution.