We carefully package our glass products for shipping, but if your order arrives damaged, please contact us as soon as possible.Please include your order number and clear photos of the damaged item and its packaging. Keep the product and original packaging until we have reviewed your request.We will assess the issue and provide an appropriate solution in accordance with your consumer rights.

If you receive an item different from the one you ordered, please contact us as soon as possible and include your order number and a photo of the item you received.We will review the issue and arrange an appropriate solution. Please do not return the item before contacting us and receiving return instructions.